FAQ

1. What's included in my order?

All orders include a full nail set of 20-26 nails to find your perfect fit and a nail prep kit* which includes:
(1) Mini Nail File, (1) Mini Buffer, (1) Nail Glue, and (1 set) Nail Adhesive Tabs/Stickies. 

*Please note: Limited to one nail prep kit per 2 sets ordered. 

2. What's the difference between nail glue and nail adhesive tabs?

Nail glue can last up to 1-2 weeks. To ensure longer wear, prep natural nails and apply a drop of glue on your nail bed and press on nail, then press (in a rocking motion from cuticle to tip) and hold press-on nails down for at least 15-20 seconds to ensure secure adhesion. 

Nail adhesive tabs lasts up to 1-2 days. It's easily removable and can be reused multiple times. Perfect for a special one day event!

3. Shipping 

Please allow 2-5 days to process your order. Shipping will be by USPS. 

Standard ship will take 3-10 days
Express ship will take 2-3 days

4. Cancellations and Returns?

Cancellations will be accepted within 24 hours of purchase. 

Due to health and safety standards for press on nail sets, returns and exchanges are not accepted once it has been shipped out. Each press on nail set is inspected by the EmperialGlo team up to 3 times before it ships to your door to help ensure your product meets our quality standards. 

We have a 14-day return policy for damaged or erroneous products, which means you have 14 days after receiving your item to request a return. Approved returns will be determined after reviewing evidence of damaged or erroneous product.  

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the order number or proof of purchase. 

5. Multiple Item Purchase - will it ship together? 

All nail sets are typically shipped in one package, but may be shipped in separate packages based on the volume of your order. Apparel items will ship separately from press on nail sets and nail treatments.